Question 1

How is the price calculated?

Accepted Answer

We start from garage size, clutter level, the services you select, and the volume and type of items to remove. The online estimator returns a range; the final price is confirmed after we review your photos or complete an on-site walkthrough.

Question 2

Do I need to be present?

Accepted Answer

For the Sort stage we ask that you or someone you authorize is available, in person or by phone, so you can approve keep/sell/donate/recycle decisions. Cleaning, installation, and flooring work do not require you on site.

Question 3

Will you buy everything I no longer want?

Accepted Answer

No. Not every item qualifies for purchase or resale. We evaluate condition, demand, and resale channel, and we tell you plainly which items we can and cannot make an offer on.

Question 4

How are purchase offers determined?

Accepted Answer

We look at comparable recent resale prices, item condition, and the cost of handling and reselling. Every offer is written down and approved by you before the item leaves your property.

Question 5

Can the service cost be reduced by the value of purchased items?

Accepted Answer

Yes. Approved purchase offers can be applied as a credit against your invoice, or paid out separately — your choice, documented on the work order.

Question 6

What happens to donated and recycled items?

Accepted Answer

Usable goods go to approved charitable partners and we request receipts where available. Metals, electronics, cardboard, and other accepted materials go to recycling partners. Landfill is the last option.

Question 7

What items are prohibited?

Accepted Answer

Hazardous chemicals, fuel, asbestos, biohazards, explosives, and certain paints and batteries. If you are unsure, send a photo and we will tell you before the appointment.

Question 8

How long does a garage reset take?

Accepted Answer

A one-car Clear is often a half day. A two-car Organize typically runs a full day. Storage installation adds time, and epoxy flooring is scheduled as a separate multi-day stage including cure time.

Question 9

Do you install customer-owned storage?

Accepted Answer

Yes, we install storage you already purchased, subject to a quick review that the product and your wall or ceiling structure are suitable.

Question 10

How long must an epoxy floor cure?

Accepted Answer

Typically light foot traffic after about 24 hours and vehicle traffic after about 72 hours, depending on product and conditions. Your crew lead confirms exact times for your system.

Question 11

Are you insured?

Accepted Answer

Yes. We carry general liability and workers' compensation coverage, and we can provide a certificate of insurance on request.

Question 12

What is the cancellation policy?

Accepted Answer

Reschedule or cancel at no charge up to 24 hours before your window. Inside 24 hours the deposit is applied to a future visit.

Questions, Answered Plainly